Refund policy
RE/NEW Boutique Return Policy
RE/NEW Boutique offers refunds, store credit, or exchanges within 14 days of purchase for eligible items.
To qualify for a return, items must be:
-
Unworn and unwashed
-
With original tags attached
-
In original condition
-
Accompanied by proof of purchase
Online Order Returns
Customers are responsible for shipping merchandise back to us for all online returns.
We do not provide return shipping labels.
Returned items must be sent to:
RE/NEW Boutique
310 N Main St.
Seneca, IL 61360
👉 Your receipt or order number MUST be included inside the package so we can properly process and confirm your return.
Returns sent without proof of purchase may experience delays or be denied.
In-Store Returns
Online or in-store purchases may also be returned in person within the 14-day return window with receipt or order confirmation.
Final Sale Items
The following items are final sale and not eligible for return or exchange:
-
All sale items
-
All accessories
-
Any item purchased with a discount of 20% or more, including promotional purchases
-
Gift cards
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged or incorrect item, contact us immediately so we can make it right.
Refund Processing
Once your return is received and inspected, we will notify you of approval.
Approved refunds will be issued to the original payment method within 10 business days.
Please allow additional time for your bank or credit card company to post the refund.